pk36 is committed to keeping gaming fun, safe and in control. This page explains our responsible gaming policy, the tools available to every pk36 player, and what to do if gambling stops being enjoyable.
What responsible gaming means in practice at pk36.
Responsible gaming is not a disclaimer on the bottom of a page at pk36 — it is a core part of how the platform is built and operated. Every player in Pakistan who registers a pk36 account gets access to a full set of responsible gaming tools from day one, without needing to request them or jump through hoops to find them in the settings menu.
The philosophy behind pk36's approach is straightforward: gambling should be something you do for fun, on your own terms, with money you have set aside for entertainment. When that stops being the case — when bets start chasing losses, when the Rs you were going to spend on something else ends up on a match market, when you're thinking about your pk36 balance at times when you should be thinking about other things — that's a sign that something has shifted, and pk36 wants to help you recognise and address that shift before it causes serious damage.
Responsible gaming at pk36 operates on three levels: prevention through age verification and account controls, support through the responsible gaming tools built into every account, and intervention through self-exclusion and access to external help where needed. All three matter, and all three are enforced — not just described.
pk36 also takes its responsibility to protect minors seriously. No person under the age of 18 may register or use a pk36 account. Age is confirmed at registration and enforced again at the KYC stage before any withdrawal is processed. If pk36 becomes aware that a minor has accessed the platform, that account is suspended immediately and all deposits are returned.
All available in your pk36 account settings — no waiting, no approval needed to reduce limits.
Set a daily, weekly or monthly cap on how much you can deposit into your pk36 account. Reductions take effect immediately. Increases require a 7-day cooling period before they apply, giving you time to reconsider.
Define the maximum amount you are prepared to lose in a day, week or month across all pk36 products. Once the limit is reached, further bets or wagers are not accepted until the period resets.
Set notifications to alert you after you've been active on pk36 for a chosen period — 30 minutes, 1 hour, or custom. It's easy to lose track of time when you're deep into a PSL match or a live casino table.
Temporarily suspend your pk36 account for 24 hours, 7 days, 30 days or 6 weeks. During a cooling-off period your account is inaccessible but not closed — ideal if you need a break without fully closing your account.
Request permanent or long-term self-exclusion via pk36 support at any time. Self-exclusion is processed immediately and is binding — pk36 will not accept requests to reverse an exclusion during its active period. This is the most serious tool and is there for exactly that reason.
pk36 can display a pop-up during active sessions showing your net session profit/loss and time spent. These reality checks give you an honest picture mid-session — not just when you're about to deposit or withdraw.
Three ways to set limits on your pk36 account.
Sign in to your pk36 account and navigate to the Responsible Gaming section in your profile settings. All limit and tool controls are grouped here — deposit limits, session reminders, cooling-off, and self-exclusion requests.
pk36's live chat support is available 24/7 with a response time under 2 minutes. You can request any responsible gaming tool — including immediate self-exclusion — through live chat. Support agents are trained to handle these requests without delay or pushback.
Send a request to [email protected] with your registered mobile number and the specific tool or limit you need. Self-exclusion and cooling-off period requests submitted by email are actioned within 2 hours of receipt.
Ask yourself honestly whether any of the following apply to you.
Do you spend more time or money on pk36 or other gambling platforms than you originally planned, and find it difficult to stop once you start?
Do you bet with money that was set aside for household expenses, bills, food, or other necessities — money you cannot afford to lose?
After losing, do you feel a strong urge to deposit again immediately to "win it back" rather than accepting the loss and stopping?
Have you borrowed money, sold possessions, or lied to family members or friends to fund gambling activities?
Have people close to you — your spouse, parents, siblings, or friends — expressed concern about how much time or money you spend on gambling?
Does gambling affect your mood outside of sessions — making you anxious, irritable, or preoccupied with your account balance when you're not actively playing?
If you answered yes to any of the above, it is worth taking a step back. These are genuine warning signs. Using pk36's self-exclusion or cooling-off tools is a practical first step. Talking to someone about it — a family member, a friend, or a counsellor — is often the most effective thing you can do. There is no shame in recognising a problem early.
Adults Only — No Exceptions
pk36's age restriction policy and how it is enforced.
pk36 enforces a strict minimum age of 18 years for all account holders. This is not a soft guideline — it is an absolute requirement that is enforced through multiple layers of verification.
At registration, players are required to confirm their date of birth. Before any withdrawal can be processed, pk36 conducts full KYC verification which includes confirmation of age through a government-issued CNIC. If the date of birth on the CNIC indicates the player is under 18, the account is immediately suspended and all deposits are returned to the originating payment method.
pk36 also uses IP and device fingerprinting to identify patterns consistent with underage usage, and reserves the right to request additional age verification at any point in the account lifecycle. Players who have minors in their household are strongly encouraged to use parental controls and to keep their pk36 login credentials private.
Self-exclusion is the most decisive responsible gaming tool available on pk36 — here is exactly how it works.
When you request self-exclusion from pk36, your account is closed immediately and you are prevented from registering a new account using the same identity, CNIC, mobile number, device, or IP address for the duration of the exclusion period. pk36 takes self-exclusion seriously and does not treat it as a minor inconvenience — it is an irrevocable decision for its stated duration.
Self-exclusion options available on pk36 include:
During the exclusion period, pk36 will not send you any marketing communications, bonus offers, or re-engagement messages. Any balance remaining in your account at the time of exclusion will be processed as a withdrawal to your registered payment method within 5 business days.
To request self-exclusion, contact pk36 support via live chat or email [email protected]. Your request will be actioned immediately upon receipt and confirmation of your identity.
pk36's support team is available 24/7. If you need to set a deposit limit, request self-exclusion, or just talk to someone, we are here — response time under 2 minutes on live chat.
If gambling is causing serious problems, please speak with a qualified counsellor or mental health professional in your area.